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Terms & Conditions

Credit Card Payments will be processed through the PayPal portal under Crossman Software. You don't have to be a PayPal member to pay with your credit card using this service.

Returns on Software

All software sales are final. Third party software is subject to the respective provider return policy. MacPOS software is available for download as a Trial version.  It is the same software as the production version with limitations.  Please try our software before purchase.

Non-defective Product Returns

Only merchandise in factory sealed boxes may be returned to Macpos.com or an authorized third party for a full refund or credit. This credit or refund may be subjected to any applicable shipping and handling charge. Merchandise returned in open boxes will be charged a minimum 20% restocking fee plus any applicable shipping fees. Additional fees may apply if a product is returned to Macpos.com and not the provider. No returns for refund or credit are accepted without an authorized RMA number. No returns are accepted after 15 days. There are no returns accepted on software as all sales are final. Most all of the software carried by us has a trial version available for evaluation and we highly recommend you indeed try it before you buy it.

DOA

If a product is DOA (Dead On Arrival), out of box failure, or fails during the manufacturer's DOA period, our Customer Service Department will arrange for a replacement within the guidelines of the manufacturer's warranty and DOA policy.

Returning Defective Products

All products returned must have a valid Return Material Authorization (RMA) number issued from MacPOS.com. To receive an RMA number please contact. Any product received without a valid RMA number may be be refused at our discretion. Please return all products complete with any boxes, manuals, warranty cards, cables and anti-static packaging. All manuals, warranty cards, etc., must not be written on or defaced to be eligible for full credit.

We recommend double boxing all returns to avoid damage to the manufacturer's box. Write the RMA number on the outer box. Do not write on the product box. Returns must be shipped freight and insurance pre-paid to the address on our contact page or that we provide.

Restocking fees

MacPOS.com may charge for any items missing from your authorized return. We may at our discretion charge a minimum 20% restocking fee to cover processing costs for returns that are not complete and not in a manufacturer's minimum acceptable condition.

Shipping and handling fees

Macpos.com will not reimburse or refund any shipping and handling fees incurred with delivering any provider products.

No refunds for remote assistance or installation services after these services have been provided.